When we arrived we were given a map to find our room, we got lost. A young man called Alberto was very helpful and showed us around the resort and pointed us to the right direction. We were very disapointed with our room as soon as we walked in. Its dark, no views due to over grown bushes. There was a dirty ash tray on the table outside on our terrace. In the bedroom the wardrobe pannel was sticking out of the wall which then we had to report it to the reception straght away. A maintanace man came later in the evening to repair it. We booked for a double bed and we got 2 singles pushed together, there were the most uncomfortable beds ive ever slept in. I had to ask for 2 quits so i could pad out the matress to make it comfotable. We stayed for 3 nights and i had the worst sleep ever which doesnt make your holiday break much fun🙄😩. In the morning we went for breakfast. They have an exellent buffet. Plenty of choices for different dietry needs. Fresh fruits, selection of breads, pasteries and hot food. I would say they do have a shortage on cereal bowls as we had to ask for one every morning. The breakfast staff were lovely, hard working and helpful. The hygiene with table cleaning was appalling. The waiters did not have any cleaning agent to spay the tables. They used one cloth to clean 6 tables at a time. Only one waiter was using a tray to take dirty pates and cups while the others were taking 2 cups at a time which ment pepple were waiting for a table. The chairs were never wiped down and were covered in bird crap which is very off putting while eating. The swimming pool is beautiful and theres plenty of entertainment for families. They could do with more bar staff during the day and evenings as you have to always que for a drink as there is only one bar staff, no clean tables to sit as theres no one to clean them. The location is ok, about 20 mins walk to the beach, we had a car so theres plenty of beautful places to visit. The hotel is wheelchair friendly. I dont think i would book here again.