HomeCare Property Management

Coming to the end of a very nice stay in Riviera Del sol. For this time of year the weather has been very pleasant.
From 1st contact with Matthew from Homeserve to dealing with Susan I have to say we have been really impressed with the level of customer service.
The apartment we had was very nice apart from a couple of very minor niggles which was dealt with very promptly.
I wouldn't have any hesitation in recommending Homeserve your your holiday needs and will definitely be using again when we next come back to Riviera.
Big thanks to all

I have no words that would explain the absolute horror that is the apartment we rented. NOW, it could be the owner does not want to invest any money into the apartment, but this apartment is in desperate need to be upgraded. The bed is a disaster area, how we slept in it god only knows. An ancient foam mattress with 2 more toppers on it that didn't fit properly. We couldn't use the air con for the best part of a week because it had black spores all over the inside of it, the agents came to clean it, but it was not totally cleaned and the owners had signs on them saying don't use at night, something that was not properly explained to us. This place is a disaster, it might have been nice once, with a stunning view, but that's it.....filthy, old and needing gutted. We opened one of the wardrobes and the stink of old, over used blankets was sick inducing. Please don't go near this place it's an absolute tip, you wouldn't want to sit on the couch as it's stinking too. I have no idea how we put up with this and paid for this? Stay away from the apartment in Coronado Marbessa.

If anyone needs more information just ask, I'm willing to tell a lot more if asked.

We have since had a sales director from HomeCare contact us asking us to remove this review as they think it's unfair on them, as it should be a reflection of the Owners issues not them the apartment management company who "clean" the apartment. Now I have no access to the owners to discuss the age and condition of their apartment furniture, BUT, HomeCare REALLY....
REALLY who cleans the apartment Stevie Wonder?? Do you not do a periodic check of your estate? Does your cleaners not log photos with the office of things that need a deep clean or replaced? So far no one has wanted to talk to me around the state of this place HomeCare don't want reviews like this being made public....well it's not rocket science. I would never in a million years have spent my money on this apartment as it literally made our skin crawl, but hey HomeCare think it's unfair on them eh?? Check out all these photos and read the last 2 and you decide if this company looks as if they did there job correctly, or ruined a holiday?

So we are home almost 3 weeks and again Home Care have sent another email asking me to take down my review as they think it's unfair......look at the photos if you think it's unfair. For transparency, here is exactly what they've sent.-

We have received your Google review based on your stay and firstly I want to apologise for your experience. I sincerely apologise that the apartment was not up to expectations and I do hope you were able to enjoy your visit to the Costa del Sol.

All of the properties that we manage are privately owned and whilst we pass on all feedback to the owners and make strong recommendations, through guest feedback and frequent inspections, to improve the quality of experience for the guest, we don't receive any payment for the booking and therefore cannot insist on these changes.
As the keyholder and management company, we strive to ensure our guests have the best experience by being responsive hosts and doing our utmost to ensure all issues are resolved.

I completely understand your frustrations and we take them very seriously but the review you have left is a reflection on the property and its owner rather than our services. We work extremely hard to build up good reviews through friendly and reliable customer service and we would appreciate it if the review left on our Google business page could reflect the service you received from our team and the review of the property would be more valuable for potential guests if left on the Novasol property page.

We would also like to offer a 10% discount for your next booking made directly with HomeCarePM.

We have truly enjoyed our time in the apartment. It was spotless when we arrived, and the beds were extremely comfortable. The apartment was well equipped with everything we needed which made it feel like home. By far the best place we have stayed in so far. Highly recommended!

HomeCare has managed our prooperty for 3 years and have done so effectively. The place is always clean and fresh, maintenance issues are deealt with promptly and the staff. have. always been pleasant, courteous and efficcient. I would not hesitate to recommend thewm for property management and rentals.

We had a wonderful stay in Calahonda due to a great apartment we stayed in. Clean, spacious, with all the comfort required (Wifi, Apple TV, JBL speaker, BBQ, etc, etc..). The service of the Homecareontheweb/Novasol representatives was marvellous. Super experience, thumbs up! We will be back!