This is my fourth visit to this beautiful hotel and I had a brilliant stay yet again. The location of the hotel is perfect and the staff are all friendly and helpful, with a special mention to the bar and restaurant staff who go above and beyond to ensure you have excellent service. Rooms are extremely clean thanks to the fabulous cleaning team. We stay in the penthouse which is an absolutely beautiful, luxury room with everything we need and more. On this visit we had an initial issue with our room not being ready and this was delayed for several hours however this situation was handled extremely professionally by the reception and hotel staff, in particular Yaiza, the trainee manager who helped to rectify the situation and went above and beyond to ensure our stay at the hotel was enjoyable. She continued to check in with us during our stay and was always on hand if we needed anything or had any queries. The food is excellent, we usually stay half board and the breakfast and evening meals are excellent quality and there is plenty of choice each evening. I will be returning to this beautiful hotel twice this year and have booked directly via the hotel for my 5th and 6th visits. I would highly recommend this hotel.