!!!!! ALERT: READ THIS BEFORE MAKING ANY PURCHASE !!!!!
As part of our two-week trip to Spain, we were thinking to do a paratrike experience after learning about this company. Before we made any purchase, we contacted the company via Instagram, told them about our itinerary and what we got was an OKAY. We eventually made our payment in December 2025, reiterating our request to fly in the afternoon (as we have already pre-booked our bus tickets).
What comes next would probably be the worst customer experience I have ever had in my life. There was NO ONE reaching out to us about the flight details (time? location? nada!). It was the day before that WE, as a customer, would have to ASK ABOUT the flight details! The response was slow and sloggish. They first told us that they could not fly in the afternoon due to the weather (which we accepted) but then offer us to fly in another location and that we need to arrange our own transportation.
After few message exchange they agreed to get us a refund - but that is another painful process. They told us that they could not refund to the credit card that I paid for the service, and required me to give them bank information. What is more peculiar is that they sometimes send instructions in FRENCH, and telling us that "costs" may incur if we need to refund. WEIRD!
After 2 weeks we eventually got our full refund back, which is fortunate. I have no idea why this company got so many 5-star rating. But what I noticed is that those 1-star ratings are mostly from within a year, which illustrating somewhat similar situations. I hypothesize that this COULD be a good-servicing company before but I doubt if they are as good as what it used to be. Anyway, if you decide to fly with them, think twice.