Enterprise Alquiler de Coches y Furgonetas - Marbella

One of the worst car rental experiences ever at pick up, I rented a car for a week

They were understaffed. Had to wait 1.5 hours from my confirmed pickup time.
Car wasn't available and had to wait to receive a car.

No excuse to make customers wait 1.5 hours and zero effort to make it up.

Car received was very old with 40k kilos and no other cars available to rent even for a fee.

The employees were very tired and manager couldn't care less. Very rude.

The pick up experience was much better, very polite and friendly person and quick. You need more of him and change the manager.

I received the invoice and couldn't understand it. All in Spanish. Not appreciated.

This is a very bad experience and I don't recommend this place

Shame on enterprise

Avoid at all costs!
You get the car in the middle of the street, blocking the traffic with no option to check for damages.
Unfriendly and dishonost staff.

In the response to this review, I was reffered to Enterprise's website to file a complaint.
I did and... surprise, no answer.

Avoid enterprise services. If something goes wrong there will be no one to talk to.

People, don't rent cars here. Rented car with 1/4 tank of fuel, brought back also with 1/4, and they charged 65€ for fuel :)

Horrible customer service. We had reserved an automatic vehicle (I understand many cars in Europe are standard...hence the reservation) and when we arrived were told they had none. They claimed they had been trying to call me, however I had no missed calls, or voicemails. I had reserved through expedia which you can message through as well. The worst part was it completely ruined our plans for the day. The employee told us there was a place up the street, maybe they had something. So we had to scour Marbella looking for another car rental company. We needed this vehicle as were driving to Tarifa to catch the ferry at 6am the next day. Luckily we found a Hertz and had fantastic assistance. They also didnt have an automatic on hand, but with one quick call made to another branch, he had one for us within the hour. Unfortunately this experience took a couple hours away from our day trip to Ronda and we missed out on the Sentinel de las Bodegas...Very unimpressed and disappointed.

Terrible. Don't ever use this company. The staff are pleasant but the company policy is dogsh*t.

I was an hour late to pickup (my flight was delayed) so was told they allocated my car to someone else - why? I've pre-booked and pre-paid.

Came back 30 mins later, still no car available.

Came back another 30 mins later. And then was told I needed a credit AND debit card which I didn't have with me.

End result, waste of f*cking time asked for my £2500 to be refunded.

I hope this corporation gets liquidated.