I am writing to file a complaint regarding my car rental with your company. I had reserved a Mercedes E-Class and made full payment as per the agreement. However, upon arrival to collect the vehicle, I was informed that it had been given to someone else, despite my confirmed reservation.
To make matters worse, the car I was finally given was supposed to be full of fuel, but it wasn’t. This is completely unacceptable. I demand a full refund or that I be provided with a vehicle of the same class as soon as possible. Otherwise, I will be forced to take further action to enforce my rights as a customer.
This company is a scam. Never use their services.
I kindly request an urgent response and a prompt resolution to this matter.