Europe Luxury Services

Had a good experience with ELS. I inquired about a specific car several months in advance. Vehicle delivery was smooth, and they accommodated some last-minute adjustments. I'd rent from them again.

The only minor negative feedback I have is that, in my case, the listed prices on the website were lower than what I was actually quoted due to the season I was renting in being "Peak Season." I would rather have this disclosed upfront. Additionally, the spec of the car was different from the one shown in the pictures (exterior color, interior, and wheels). Lastly, the vehicle safety deposit was more than double the weekly rental rate, which is high compared to other exotic car rental places I've rented from in the past (Although this seems to be the norm with European car rentals vs. US rentals.)

Side note: Be careful renting a large SUV like I did in France and other places in Europe. I couldn't fit mine into any of the public garages near me!

Second time renting a vehicle through ELS for an extended multi country road trip. The second time went much smoother than the first in regards to deposit return which was nice. We somehow scuffed up a wheel on our trip, and they were able to repair it instead of just replacing it for a much higher price which was very nice of them. Overall we enjoyed our rental and didn’t have any problems with Laura or her team.

There are a few reasons I could see you might be considering Europe Luxury Services' fleet:
* You'd miss the fancy car you have back home when on holiday
* You want to impress your friend/business contact/romantic interest
* You were a car enthusiast at 12 years old (probably a boy) and want to drive the vehicle you had on the poster on your wall
* You want the convenience of not having to go to a rental office
* You just want to make that vacation extra special

In other words, this is not a rational spending choice when conventional car rental services are out there. You are doing this because it will make you happy. I rented a Portofino in summer 2024 as a splash out for a big birthday and was pleased with the results. It's a beautiful car that made my vacation extra special.

A few things to know:
* The rental rate will depend on how close you will be to their locations but they seemed exceedingly flexible on times and places. You can decide where you want the vehicle delivered and where to have it picked up. In my case I used city center car parks near my hotels in different cities but it may be less stressful to find a more suburban location if you want to get used to the car before driving it in a crowded area.
* You'll pay a portion of the rental up front as a deposit (in my case it was about 30%), and the balance a week or two before the rental.
* The kilometer allowance at the time of rental was 200km/day with €5 for each additional km
* A week or so before the rental you'll pay several thousand €s as a hold and are refunded the amount back less any damage costs and kilometer overages. Per European regulations, liability insurance is part of the rental and my sense is that the hold is proportional to their exposure for vehicle damage with their insurance company.
* You may need to do some preparation with your bank ahead of time. They don't take American Express and their credit card processor doesn't necessarily process all Visa or MasterCard cards (the one I planned to use didn't work and my bank couldn't find evidence of an attempted charge) so make sure you have a couple of cards with you with sufficient credit limits, especially if you will already be away from home a week or so before the rental. Debit cards using these networks should work if the payment limit is high enough.
* You are (and should be) accountable for cosmetic damage to the vehicle while in your possession. They have high standards for the condition of the vehicle they deliver.
* You should allow up to an hour on each end of the rental for the person dropping off and picking up the vehicle to document things. You'll generally communicate with the office via email and your delivery contact via WhatsApp so make sure you have your phone roaming set up if you are not in your home country.

In brief, I'd recommend and I would use again.

I hired 2 cars in Italy. I initially liaised with Paul Minter for quoting and tailoring my requirements. He was very prompt and helpful. In fairness, I felt I'd be testing patience as I was a right pain asking lots of questions and chopping and changing locations, timeframes and deliberating on which cars for weeks before a final decision. However he remained professional, prompt and helpful. Laura (the boss) was also reassuring and helpful when finalising contracts and deposits.

The 1st car was a Ferrari F8 Spyder delivered to my hotel in Rome, by Thomas, on time. My only niggle is the handover felt rushed and some preexisting damage was not recorded on my handover report (couple of inconspicuous scrapes on skirting and on the wing mirror). This made me feel a bit anxious as to whether I'd be held accountable. I raised it immediately through the WhatsApp communication and email to the office. They did reassure me promptly. Thankfully, they accepted the return to my hotel in Florence, with no fuss.

The 2nd car was a Porsche 911 delivered to the same hotel in Florence, on time. This was Mauro from the Milan office, and have to say this chap, although also a quick process, was much more thorough and so I felt reassured. He also collected the car from Venice Airport and was very good with communication and timing. Quick, efficient, flawless service.

My deposits were returned promptly.

Overall, very pleased. Loved the cars. Great experience. Will use again. Highly recommend.

Ignore the idiots leaving unfair bad reviews. I read them all. These cars cost hundreds of thousands. If you're going to damage the car, drive it irresponsibly or not pay your deposit by easily transferable means, then you're creating your own problems.

I had an amazing experience with Europe Luxury Services. They were extremely helpful to source the car I wanted, offered a great price and their communication was excellent. I highly recommend them.