Unfortunately, my experience in this place has been very disappointing. As a mother, you expect a minimum level of warmth, empathy and professionalism, especially when it comes to children with no previous daycare experience who are going through an adaptation process. And here, simply, they were not like that with my daughter.
My daughter is new, and I made that clear from the beginning; she finds it difficult to stay on her own, so I assumed she would receive a bit more attention and empathy at the start. Even so, on several occasions, and especially on the last day, the treatment was extremely cold, distant and completely indifferent. Not even a simple greeting or minimal interaction towards her. Nothing.
I stayed for a few minutes observing from outside to confirm it once again. What is most concerning is the difference I saw how other children were welcomed warmly, even being picked up and accompanied inside, while my daughter was COMPLETELY IGNORED!. I addressed this with the owner and her response was that it was just my perception, that children need space, and that the other children had been there longer and already knew the staff and the environment and that their concept is drop off. In my opinion, this is not about “giving space” it is about something much more important: showing empathy, care, and knowing how to treat a new child with no experience, who needs to feel seen, safe, and above all, WELCOME. And here, they did ABSOLUTELY NOTHING to achieve that with my daughter . The only thing they managed was making my daughter refuse each day of being left there alone.
I completely lost trust in the staff, especially in the management. Because if this was the treatment while I was present, I don’t even want to imagine how it would be if I left her there alone. A childcare environment should be warm, and the adaptation does not depend only on the child, but also on the bond the staff are able to create. In our case, that bond NEVER EXISTED.
I would not recommend this place for children who need support or a gradual adaptation process.