Hotel Mediterráneo by Croma

We were kicked out of the hotel!

This was the first time such a thing had happened in our many years of travelling. We were turned away from the hotel and refused check-in.
We were travelling by motorbike. When choosing a hotel, our main criterion was the availability of parking. But after booking and paying, we were told that 'there were no parking spaces. As the hotel had a non-refundable policy, we went there and started asking for details. A completely incompetent girl at reception named Ines said that we hadn't read the terms and conditions carefully and that nobody had guaranteed us parking. We were offered the option of leaving the motorbike in a public pay-and-display car park for €20 a night, even though the hotel had quoted just €5. Having already agreed to this option, I mentioned that I would leave a bad review.
Ines panicked and offered to put me through to the hotel nanager. I was sure that this would resolve the matter and that the manager, understanding the situation, would offer me a discount. I was naive. Ines rang the manager and lied, saying that we were being rude (as | later realised). When she handed me the phone from the manager, I heard: 'Get out of my hotel,' without letting me get a word in. We left, but it was absolutely cringe-worthy. I've never encountered such incompetence, not even in the most backwater hotels in the world! Ines, the staff member who blatantly lied, and the manager who wasn't prepared to hear the other side of the story.
Horrible! I strongly advise against staying here!

A very disappointing experience at this hotel, I have rarely stayed in hotels this dirty, the bed linen was full of hair, most likely from other customers who were accommodated previously, the mattress was very uncomfortable and had some brown stains on it and the bathrooms were full of limescale and dirty. The noisy rooms with thin walls. But the most disappointing of all was the staff, unfriendly, indisposed and every time you wanted to ask them something it seemed like you were bothering them, zero professionalism. I highly recommend that if you want accommodation where you feel good in Estepona, look for another hotel.

Perfect hotel in the best location in Estapona. Overlooking the beach and near to lots of restaurants and bars but still very quiet. The staff were extremely nice and super helpful. Can’t recommend this place enough!

I rented an apartment in terrible condition, the walls were dirty, the sofa was old and filthy, the curtains were torn, the shower was rusty, the bedding was old and stained – nothing like the beautiful photos on booking.com. We left the apartment early.

Nice simple place to stay.
It’s basic (which is represented in the price). I say basic, but this is not a criticism at all.
It’s nice and clean, the staff are lovely. It just does what you need.
It’s in a great spot in front of the beach, near to loads of shops on the main drag, and loads of places to eat. It’s a few mins walk from the centre and has paid for parking underground in front of the hotel.
If u want a fancier hotel this is not for u.
Put simply, it tickles a lot of boxes.
I got exactly what I paid for.
No grumbles at all.
I would happily use again and recommend to others.