PLEASE READ MY review and THE MULTIPLE OTHERS below stating poor quality jewellery and bad customer service.
My husband and daughter bought me a gold citrine ring whilst we were on holidays in Fuengirola. We live in Ireland.
They gave it to me on our last evening there on the 29th July. The ring was purchased on the 26th of July.
On the 1st of August (my 2nd time wearing my ring) I put my hand in my pocket and felt the citrine crystal come off from the ring claws. This shouldn't happen. The claws are not broken.
The gold is thin and flimsy.
I am extremely disappointed as I wanted this ring as soon as I saw it, I have wanted a citrine ring for a very long time and now I cannot wear it.
I have sent emails, these were automatically rejected. I have contacted Jose Luis via their contact page and also WhatsApp to no avail.