With Sportwagen Marbella, our experience has been transparent, professional, and reassuring — exactly what you expect when dealing with a premium brand. Unfortunately, our experience with Porsche Puerto Banús Marbella was the complete opposite.
We took our Taycan in because of what seemed to be a simple dashboard warning. Instead of a clear and professional explanation, we were presented with what appeared to be a very serious diagnosis and an estimated repair cost of almost €15,000. On top of that, we were charged around €500 just for diagnostics.
What is unacceptable is that despite charging for diagnostics, they did not provide any proper written diagnostic report, not even the fault codes. That alone is a major red flag. Even more surprising, after paying the €500 and collecting the vehicle, the dashboard warning disappeared and has never come back, even after 3 months of driving.
That naturally raises serious concerns about the accuracy of the diagnosis and whether the issue was ever as serious as we were told. In our case, it felt like a minor warning was being turned into a massive repair bill.
Based on this experience, I would strongly advise anyone dealing with Porsche Puerto Banús Marbella to be extremely careful before approving any major work. Ask for the full written diagnostic report, including all fault codes, and always get a second opinion — ideally from Porsche Málaga, or Sportwagen Marbella — before paying anything significant.