So everything went well, pre booking, communications seemed good. When we arrived the staff were all friendly, we had a party booked for our son’s 13th birthday, for him and 14 friends, 15 total.
Unfortunately there was a communication issue between me and my wife and we forgot to pay the balance.
On the way back we received a call from a man who was very rude. We explained that it was an honest mistake and that we would transfer the balance immediately by bank transfer, as we had the deposit. Which we did.
We then received several WhatsApp messages from this gentleman, accusing us of bad parenting and generally being dishonest.
In all my years of going to dozens of kids parties I can honestly say it’s a disgraceful way to treat customers.
On reflection the place is a little tired and in my view there are some glaring safety issues, so I would NOT recommend this place at all, there’s plenty of other places that appreciate good paying customers and offer better safer experiences.