Extremely disappointing experience.
We booked their largest apartment, but were given a much smaller one with non-functioning air conditioners. After several calls, they moved us to an even smaller unit – for the same price. The “working” A/C was just blowing warm air.
Within 12 hours (from 9 PM to 9 AM), we were forced to switch rooms twice. When we complained again, they told us the air conditioning is turned off from 1:00 PM to 1:00 AM – something never mentioned in their listing.
I offered a fair solution: keep 50% of the money and refund the rest (even though we didn’t stay a full 24h). They refused. A week later, after I posted a review, the manager suddenly contacted me – offering to refund 50% if I remove the review. I agreed, but only after seeing the refund.
He sent me a fake bank transfer confirmation, and one week later – still no money. I checked with my bank: no pending transactions.
Also, the apartment had dead birds, cockroaches, and other large unidentified insects. I have photo evidence of everything.
Avoid this place at all costs. Misleading, dishonest, and unsanitary.