ABSOLUTE DISASTER. We arrived at 10 PM, exhausted, with a 2-year-old toddler and heavy luggage. The guy at check-in completely FAILED to mention a planned water and electricity outage for the next morning!
We woke up to dead phones, couldn't shower, and couldn't even wash our child. It completely ruined our morning plans and wasted our holiday time. Had we been warned, we would have showered and charged our devices the night before.
When I confronted the front desk, an incredibly rude and arrogant woman had the nerve to blame US for not reading a black-and-white piece of paper taped to a hallway wall. Seriously?! You expect exhausted parents arriving late at night to hunt for hidden posters instead of giving a 5-second verbal warning at check-in?
Disgusting customer service, total incompetence, and zero empathy. Stay away from this place!