UPDATE (May 7, 2026):
I’m pleased to share that once i contacted ASICS ES support over email this team handled situation with total professionalism. They provided replacements for my defective pair, and I’ve now received the new GEL-NIMBUS 27s .
A special thanks to their support team for ensuring a fair resolution.
It’s reassuring to see a brand fully stand behind their gear! #ASICS #CustomerService #QualityMatters
Premium price for "disposable" quality.
No support.
I am a long-term ASICS loyalist, but the experience at the Málaga Outlet store was appalling. I bought two pairs of the flagship GEL-Nimbus 25 (their most expensive model) and rotated them to ensure they stayed in top condition.
After only a few months of light use, the internal lining of both pairs completely shredded, exposing the plastic structural supports. As you can see from the photos I’ve shared, the outsoles ok and majority of their tread remaining and the exterior mesh is perfect—proving these haven't been "over-worn."
When I brought them to the store as instructed by ASICS support, the staff was dismissive and unhelpful. They claimed it was "normal wear and tear" and refused to honor the warranty or provide any assistance. It is clear they are using inferior materials in their "premium" line and then blaming the customer when the product fails.
If you want a shoe that lasts longer than 4 months or a store that actually stands by its products, look elsewhere. This is not the ASICS quality or service I used to know.