Things started off normal, we asked about their dry aged steaks that you can see when you walk-in and they suggested it was good so we ordered one (6.80 € / 100g) and they shared that it’ll be anywhere from 800g - 1000g, which was no problem. The steak came out under seasoned, but again no problem since we just asked for extra chimichurri. However, by the time we got to the 3rd/4th slice it was super tough, but decided to try different areas of the steak. Every piece was somehow tougher than the previous. We let the staff know and they said they would inquire with the kitchen cook and then this is where I have the issue. They said they would come back, then the other server brought another server which all said they would come back… and nobody did. When we asked for the bill they asked us and again nobody came to help. The solution would’ve been to just offer a more tender piece of steak that was edible. Instead they chose to ignore us and offer a slight discount (10%). I had to take my family to another restaurant to eat a second dinner. Ridiculous.