Hotel Palacio De Hemingway

I stayed at Hotel Palacio de Hemingway and overall the hotel itself is well-located, charming, and the experience during the stay was pleasant.
However, I need to highlight an important issue for anyone arriving by car. Before entering the restricted historic center of Ronda, I contacted the hotel and was clearly informed that guests are allowed to enter and that my vehicle registration would be handled.
Based on this, I proceeded. Later, I received traffic violations for entering historical center where Hotel was—which were eventually cancelled after intervention—so in the end, it was confirmed that I had done nothing wrong.
However, as a direct consequence, I was charged €80.74 in administrative fees by the rental company, which the hotel ultimately declined to take responsibility for, despite the situation arising from their instructions and internal handling.
So while:
- The stay itself was good
- The issue was eventually resolved
- The lack of ownership for the resulting costs was disappointing.
My advice: If you are arriving by car, make sure you get written confirmation and follow-up regarding vehicle registration—don’t rely only on verbal assurances.
A good hotel experience overall, but this aspect of customer care could be significantly improved.

EDIT 26/04/2026: The hotel now claims:
a. They are not responsible
b. Guests choose where to drive
This is not accurate.
- I did NOT decide independently to enter the restricted area
- I entered ONLY after receiving their explicit instructions and assurances
While I acknowledge their effort in helping cancel the fines, the key issue remains that they do not take responsibility for the consequences of their own guidance
For future guests:
a. This hotel is located in a restricted zone with no free vehicle access
b. Do NOT rely on verbal assurances
c. Get written confirmation and verify independently with authorities
A good stay in terms of location and atmosphere, but the lack of accountability in such an important matter is concerning. Following your response one star well deserved.

A very lovely place to stay! The staff is very helpful, warm and friendly. the location is second to none, and the breakfast is perfect, especially with the warmth and cheerfulness of the lady serving the delicious food.

Highly recommend!

A great place to stay if visiting Ronda. Our room was a little snug but worth it for the double aspect windows - the morning view was dreamy. Super comfy beds, great big shower and everything you need in the room. Perfectly located for exploring Ronda. Perhaps a little noisy at night but this did not bother us. Staff were very friendly and the breakfast was delicious! The bar is a great spot for an after (or before!) dinner drink too. Would definitely return 😊

Incredible boutique hotel in Ronda. A few steps away from the famous bridge. They were kind to offer us an upgrade to a room with an amazing view. Tastefully decorated rooms and great staff.

We so enjoyed our stay at the Palacio de Hemingway! The ladies at the desk are so warm and friendly and helpful. The hotel is absolutely lovely. Our room was spacious and clean and beautiful. The location can't be beat. I wish we'd tried the wine bar - next time. Breakfast was delicious and served so efficiently. We'll definitely be back the next time we visit Ronda!