"I was deeply disappointed with my stay at Hotel Del Pintor. We booked through Hotels.com, specifically choosing a room with a balcony. Yet, the room we received was not what we paid for. The manager, a man, argued with us for 20 minutes, raising his voice, insisting we only booked a category, not a specific room. For the entire time, he was shouting, trying to convince us. At one point he told us that we should find another hotel to stay at
We finally got the room we chose when the owner intervened, thank God for that. Each day, when the room was cleaned, an air purifier was brought in to fight a musty, moldy smell. For over $430 CAD a night, this was a disgrace. There were no refreshments in the tiny bar fridge, there was no tea or coffee maker, they were supposed to refill the water bottle every time they clean the room they did not.They claim to have the best breakfast, but it was the worst continental spread I’ve ever had just a tiny portion of each item. You didn’t help yourself, it was not a continental buffet spread instead you had to.order single items from a set menu so if you wanted a second bowl of cereal well you were out of luck, it was a selected menu. If you wanted cereal, they gave you one small cup
If you wanted an apple and a banana, you could only choose one. You also had to tell them a time when you were going to have breakfast. Just incredible !!
A real buffet breakfast is a spread—you take what you would like to eat and if you need a second helping you can go up and get that which you wish.
But here, it was just what they wanted to give you. The staff was never social, never asked once what we wanted to see, where we were going, never offered suggestions—just cold, disinterested, staring at their computers. For a hotel that prioritizes appearance over hospitality, this was a complete rip-off. I will never stay here again, nor would I recommend anyone to stay here.