Yesterday we celebrated our son's birthday at this venue, which we chose as almost the only option available after a last-minute problem with our original choice. We were already familiar with the place from a previous celebration and decided to go there due to a lack of alternatives.
However, the experience fell short of my expectations, especially considering the high price we paid relative to what was offered. This time, we noticed a considerable reduction in the venue's usable space. They've moved the ball pit structure, easily reducing the area by about 80 square meters. This means the play area is much closer to the tables, generating a lot of noise and making it difficult for adults to talk. Furthermore, we noticed some minor defects that, while they may seem small, contribute to a general sense of neglect: the bathroom door latch was broken, and the air conditioning remote control holder was also damaged.
We knew the location of the shop beforehand, so that's not something we're criticizing, but it's also worth noting that it's in an industrial park and there's nowhere nearby to buy something last minute without having to drive.
In short, while we appreciate that the space was available during a difficult time for us, we can't recommend it unless it's a similar emergency. We don't intend to return as customers, unless we're invited to an event.