Primor

An Appalling Experience with Unacceptable Behavior from Staff

Today, I visited Primor to meet my mum, who was already in the store and had been standing in line. I greeted her briefly and decided to wait outside with a friend. Five minutes later, I glanced back in to find my mum visibly distressed. To my shock, two customers were aggressively shouting at her, demanding she move to the back of the queue. I immediately intervened, pointing out that she had been waiting for several minutes and had every right to remain in her place.

At this point, a staff member approached us and, without any attempt to understand the situation, began shouting at both my mum and me, instructing us to move to the back of the line. Frankly, I’m both appalled and confused by this behavior. It’s one thing for customers to be rude, but for a member of staff to jump in, side with the aggressors, and escalate the situation is disgraceful.

To make matters worse, the staff’s attitude appeared to be based on prejudiced assumptions rather than facts, which is beyond unacceptable. The implication that nationality was a factor in this decision is not just insulting but deeply concerning. For the record, we "British" are famously known for our queuing etiquette – something that was clearly lacking among the involved parties. The fact that this was disregarded in favor of biased judgments speaks volumes about the poor training and discriminatory attitudes present at this establishment.

My mother, understandably shaken, left her items and walked out. This experience was nothing short of disgraceful, and it’s embarrassing that a store would condone such behavior. Primor, you seriously need to rethink the way your staff handle situations, especially when cultural prejudice seems to be at play.

The gave me fake money as exchange but refused to change to normal . Scam and crime

Andreina was super helpful. Her knowledge of the products was excellent and although English wasn’t her first language she understood very well and communicated with clarity ensuring she met my exact needs.

Unless you live in North America ( Sephora in Europe is rubbish ) this is the place to buy all your beauty/skincare needs . I used to be an El Corte Ingles devotee but this is next level ! The brand mix is great Olaplex , Kerastase , Dior and “clean” brands as well as fun Korean cutey items . The prices are really reasonable and often are considerably cheaper than in other retail outlets . It also carries ordinary products like sunscreen, para pharmacy goods & a good range travel sized goods .

Despite having the most Korean products compared to other stores like Sephora or Douglas, I do have to say that they lack a lot of genuinely good brands. The variety mainly evolves around 2-3 most popular brands (TonyMoly...) and a lot of those products do not represent the Korean Beauty culture well, in my opinion. So I wish they had other very known brands that produce amazing skincare products.

On the other hand, they have some Japanese Face masks that I've never seen before and would love to try.

The atmosphere itself is fine. The lighting is a bit too fluorescent and bright so it feels a little awkward, but the attendees are very helpful and kind.

Our of all the Primors around the area, this one is the best in my opinion.