I had an issue with a brand new MacBook Air which prevented me from setting it up. I went in without an appointment and was dealt with by Carlos straight away. He explained the problem and took it to the back room to rectify it free of charge. They had to reinstall the software so I was told to come back in an hour to ensure it was fixed. I was very happy with the service and they completely fixed it. I would highly recommend them. Yeray dealt with me on my return and not only spoke brilliant English was very polite and helpful.