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Today I had a very unpleasant experience at Tramas in Vialia. There were several people in the store, and seeing that the sales assistant was helping someone, I waited patiently for my turn.

I asked her about a mid-season quilt, and she told me it was on the shelf opposite, explaining that she was busy at the moment and would help me later. So far, so good.

While I waited, I went over to look at the quilt and took it out a little to see and touch it, something completely normal when someone wants to buy bedding. To my surprise, the sales assistant immediately came over to tell me that I couldn't take the quilt from the shelf.

Honestly, I was shocked. How is a customer supposed to buy a textile product without being able to see or touch it? If there's a "no touching" rule, the least they could do is clearly indicate it with visible signs, because as a customer, I can't guess.

When I then asked her how I should proceed with the purchase, she replied that I had to wait until she finished so she could show it to me. The situation made me feel uncomfortable and poorly served, so I decided to leave without buying anything.

I went to this store to return some sheets I bought online because I ordered the wrong size. The sales assistant told me that sheets couldn't be returned for hygiene reasons (they were in their original packaging and unused).
When I got home, I checked the return policy on their website and it didn't say anything about that; quite the opposite, in fact. So I don't recommend this store at all, as they are completely unprofessional.

I bought a duvet and a duvet cover for over a hundred euros, and now they're telling me they won't give me a refund and that I can't even go to the regular Tramas store, so they're forcing me to spend that money on sheets, towels, or cushions, which is all they have there! This is the last time I shop at this store. The staff were very friendly, but the company policy is a zero. Tomorrow I'm going to submit my complaint form to the Andalusian Regional Government. Let's see if anyone responds.

Good afternoon: I'm very happy with your store and your products, but especially with the saleswoman, the fair-skinned girl with carrot-blonde hair and glasses. She was very kind, attentive, and excellent at customer service.

Two days ago I bought a duvet cover. I asked the cashier if I could try it on because I wasn't sure if it would fit my duvet. She said no problem, I could return it within 30 days. I went back today to return it and they told me they could only give me a store credit; they wouldn't give me a refund or allow me to exchange it through normal channels. I think this shows a lack of information and transparency for the customer. It leaves the impression that the only thing that matters to them is making sales.