Elba Estepona Gran Hotel & Thalasso Spa

This was the first time I actually had to file complaints about a hotel. Awful experience. The room (we had the presidential suite) smelled like cheap cigars, there were ashes all over the place and stains of booze. Definitely not cleaned, our bath did not work. Everything is outdated, there's birds flying into the buffet, sitting on your breakfast. This might have been a nice hotel 30 years ago. My son's gift for his grandmother "disappeared" from our room!! When I asked management about this , she said she would come back to me but never did. On top of all that, they billed us for drinks and food we did not consume. The overpriced spa is worthless, and when the masseuse thought I was sleeping she stopped her session. This hotel is worth ZERO stars, stay away from this terribly managed thieves hole, it will ruin your beautiful vacation.

We had a wonderful stay at elba Estepona.
I cannot think of anything negative about our stay. Staff were so pleasant, room was so comfortable and clean. Food was fantastic. A friendly and relaxed ambience all around. Can't wait to go back. A really lovely experience. Dave

Super place. On the beach. Lovely food, great amenities, including the pool areas, staff are excellent. Not a lot around outside the hotel complex which is very large. Estepona is nearly 3 miles away walking about 40/45minutes along the boardwalk and path by the sea or 12 minutes by bus which you catch outside the hotel but they are alittle intermittent. Taxi is an option for a price. Overall a lovely place to stay for a relaxing holiday. 👍

We had a fantastic time at Elba Estepona. All of the staff were incredibly friendly, we loved talking to the staff in the lobby bar (Yasmin & Nicoletta) super friendly and professional. The standard of food from the Roma & Andalus restaurants was extremely high- and even the snack menu in the lobby bar does not disappoint. Very large portions, super delicious. Highly recommend this hotel and we will definitely be looking to book again in the future. Even had a nice surprise bottle of Prosecco for my partner’s birthday.

I did not stay at this hotel, I went there to discover the spa facilities and ended up having a coffee and sandwich at the bar and combination cafe. The lady charged with serving was too busy flirting with a man at the bar and had little time for us. A five star restaurant and when a customer drops a knife you would expect the waiter to come to the table with a replacement, but no, she was to busy laughing and entertaining the sole guest at the bar. All it requires is a negative experience like this to turn a customer away for good. Needless to say, I will never patronize this place again. Quite a shame since the personnel at reception were very pleasant and the lobby is very beautiful and well decorated.