IKEA Málaga

I’ve always loved IKEA kitchens, but I would not recommend buying one through IKEA Málaga.

We ordered our kitchen in January. The planning appointments alone took five hours, and they still delivered the wrong items. The first installation slot was late April. It is now the end of July and the kitchen is still unfinished. The installers repeatedly failed to show up, left the job half done, damaged some cabinet fronts and IKEA customer service has done nothing to resolve it.

For some perspective: I was 3 months pregnant when we ordered this kitchen. Two weeks after the installers disappeared, our baby was born. She is now 2 months old, and we still don’t have a finished kitchen.

The strangest part? IKEA delivered four replacement cabinet fronts, only to send another team a week later to collect them again. Nobody knew why. It perfectly sums up the complete lack of communication throughout this process.

A terrible installation and after-sales experience.

1/5 stars

Terrible customer service.
I was sold this FITTED sheet for one of their OWN mattresses.
It was far too big, and completely useless.

Worst of all, their new returns policy will not rectify the problem because it was opened. HOW CAN THEY DO THIS????

For a company that makes over a billion in profit, this is disgusting behaviour.

I had Puerto and Raul for kitchen installation for three days in my house. They were focused, still friendly and open minded. Excellent work. Nemas problemas. //Marcus

Excellent staf,
Free coffee,
Neat and clean toilet and shower,
If your are coming for the unloading please don't come before 22:45pm,
Because they are will be open wherehose gate after 23:00pm,
Vlantana( vastransport) sharma

The worst French fries I have ever eaten. I also ordered “typical menu” with meatballs. It has no taste at all. Gave me stomachache afterwards.

It was so sad to see a lot of people and families have the same menu.

The only good thing was the ice cream.
I hope my review helps others.