Marbesol Rent a Car

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We have just picked up a car two days ago and it is not working. It is way overdue the service and the brake lights are not working!! Nobody is picking up the phone and replying. Please help asap

Now already waiting 1,5 hours for the taxi and touw truck… nobody here!

We are extremely disappointed with our experience with Marbesol. As Platinum Members, we have booked with them many times, but this time the service was completely unacceptable.

During our previous reservation in January, we were provided a BMW Z4 in a dangerous and unacceptable condition, including a visible crack in one of the tyres, which poses a serious safety risk. We have clear photos showing the defect.

At the time, the manager, Martino, acknowledged the issue and promised that for our next rental, we would receive a safe and high-quality replacement vehicle as compensation for this unacceptable situation. Martino is no longer with the company, but his commitments remain the responsibility of Marbesol.

Since then, Marbesol has ignored multiple emails and has only offered that we cancel our current Z4 reservation and rebook online at higher rates. This is not an acceptable solution and completely fails to address the safety issue or honor their commitment.

We expect that for our next rental in March, Marbesol will provide the promised vehicle—either the same model we were originally booked for in January, or a vehicle of equal quality. The current Z4 is completely unsafe to drive and unacceptable.

We are posting this review to warn future customers and to urge Marbesol to honor their promise and act responsibly. We hope the company will resolve this matter properly before our next rental.

Reply to your message…

Thank you for your response, but we must clarify several important points:
1. Our original BMW Z4 reservation in January was unsafe due to a cracked tyre. The replacement vehicle you provided at that time was not the model we had booked, and it did not meet our expectations for the planned BMW meet-up.
2. At that time, your manager Martino promised that for our next reservation, we would receive a safe and suitable replacement of the same model or equivalent. This commitment has not been honored, and we have received no proactive solution despite multiple emails.
3. The current Z4 offered for our upcoming reservation is the same unsafe vehicle. Asking us to cancel and rebook at higher rates is unacceptable, as it neither addresses the safety issue nor fulfills the original commitment.

We therefore request that Marbesol:
• Provides a safe BMW Z4 (or an equivalent model) for our upcoming March reservation
• Honors the original booking terms and fair pricing we reserved

We expect a prompt response and a concrete solution. To date, communication has been extremely delayed, and we urge Marbesol to act responsibly before our next rental.

Would highly recommend these guys if hiring a car in Malaga. The prices are reasonable and they don't charge you an extortionate holding fee on top of the car hire fee. Nice cars and good customer service.

Great service. Great variety of car options and comparatively cheaper than competitors. We took a Mercedes 7 seater which was in excellent condition and worth every penny. Natalia was of exceptional help and provided thorough assistance. Can't speak highly of her. Overall, can't recommend enough.

I have rented cars from Marbesol several times and I am always very satisfied. The team is highly professional, the process is smooth, and they are very easy to work with. They consistently offer a great selection of well-maintained cars, which makes the experience reliable and stress-free every time.

I can highly recommend Marbesol to anyone looking for a trustworthy and professional car rental company.

Best price incl insurance for 8 days hire . Easy pickup from Airport 3 min drive to collect car .
Car was ready and I was in and out within 5 mins
Car was spotless ,full tank and a good drive .
I have used Marbesol maybe 20 times never had a problem !